STA Licensing

All short-term accommodation (STA) operators are required to obtain a licence.

Click here to complete the online application ‌ 

Checklist for Short-term Accommodation Licence Application 

STA Licence Application Pause 

The municipality is pausing the intake of new licence applications after 3 pm on Wednesday, Septmber 30. During that time the municipality will conduct a full review of the program. Staff will bring a report back to Council no later than January 31, 2021.

If you have submitted a complete application before September 30 and are awaiting an inspection, the pause does not apply. The municipality will continue to do inspections in the coming weeks and months.

Furthermore, the municipality will continue to accept licence renewal applications for existing licensed STAs. 


Primary Residence STA

Inspection Year, per guest room $200.00
Renewal Year, per guest room (50% of inspection year) $100.00


Whole Home STA

Inspection Year, per guest room $325.00
Renewal Year, per guest room (50% of inspection year) $162.50

Note: Harmonized sales tax (HST) is not applied to STA licence fees.

Quick Facts

• Separate licences are required for each property.

• Licences must be renewed annually but the frequency of inspections varies between different kinds of STA properties.

• Licence fees are levied per guestroom.

• Licensing cannot create surplus revenue for the municipality.

• Program revenues will support the cost of operating the licensing program.

• Proceeds from licensing cannot be used for other purposes.

Answers to frequently asked questions are posted below. If you question is not answered or if you require further information, contact the County at 613.476.2148 extension 2050, 613.962.9108 extension 2050, or

Licensing Frequently Asked Questions

  • What happens if the estimate of STA properties or any other factors are incorrect?

    The County will phase in new staff and other resources based on the number of applications received. This avoids unnecessary costs at the onset of the program.

    If the number of applications is higher than expected, new staff will be recruited immediately while existing staff can assist with the initial intake. If the number of applications is lower than anticipated, The County can delay or forego hiring new personnel. Licensing program fees will be reviewed periodically and adjusted to reflect the cost of administering the program.

  • How will inspections be scheduled and conducted, especially during the busy season?

    Inspections will start in early 2020.

    Once applications are received, inspectors will contact applicants to schedule inspections. Inspectors will not show up unannounced to conduct inspections. County staff will work with applicants to ensure inspections do not negatively impact guests of the STA. Inspections are estimated to take from 30 minutes to one hour to complete depending on the number of guestrooms.

    Licences are valid for one year from date of issuance, which will allow for rolling renewals and manageable workload for municipal staff.

  • What happens if a neighbour files frivolous complaints? Will I be fined or will it affect my record as an STA operator?

    Administrative penalties will be levied for legitimate infractions only. Complaints alone will not result in infraction notices or penalties; however, a history of infractions may affect an operator’s ability to renew a licence.

    If an owner disagrees with an infraction notice or penalty, it can be appealed to an appointed hearing officer as outlined in the Administrative Penalties By-Law.

  • Once licensing is in place, what do I do if I have a complaint about an STA or feel that an STA is operating in contravention of the rules?

    You can submit your complaint or concern to Customer Service by calling 613.476.2148 ext. 2050 or 613.962.9108 ext. 2050 or emailing

  • What information about licensed STA properties will be available to the public?

    A list of licensed STAs will be available to the public; however, this list will provide only basic information about the STA (e.g. location, licence number). The County will not publish personal or confidential information about STA owners or operators. The County may also incorporate STA information into its public GIS viewer.

    The municipality will not collect personal or confidential information related to STA guests and will comply with the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA) and the Personal Information Protection and Electronic Documents Act (PIPEDA).

  • What will I need to submit with my renewal?

    A licence for a Whole Home STA may be renewed without an inspection for a second year, while a licence for a Primary Residence STA (i.e. B&B) may be renewed without inspection for up to three additional years.

    In these renewal years, a sworn affidavit from the property owner is required indicating that no changes to the building, property or operations have occurred. Updated proof of appropriate insurance will also be required.

  • Are engineered or CAD drawings required for a licence application?

    Engineered or CAD drawings are not required with an STA licence application. Your application must include a floor plan showing:

    Emergency evacuation plan inclusive of each bedroom, sleeping areas, smoke alarms, extinguishers and exist egress doors or windows for STAs with more than 10 persons

    Location of the building on the property with setbacks indicated from all property lines

    Location and dimension of the parking area and the required parking spaces

    Location and dimensions of the outdoor amenity areas

    Location of fencing, landscaping or other required buffering

  • How are the Zoning By-Law, Licensing By-Law and Property Standards By-Law different from one another?

    The Zoning By-Law regulates how land is used within the municipality. The Zoning By-Law has been amended to implement the Official Plan polices regarding short-term accommodations.

    The licensing by-law regulates the operation of short-term accommodations.

    Updates to the Property Standards By-law reflect the requirements of the licensing program related to number of occupants and use of space within the dwelling.

  • If I disagree with a penalty notice, can I appeal it? How does that work with Administrative Penalties? What if a licence is refused or revoked?

    Yes, penalty notices can be appealed to an appointed hearing officer as outlined in the new Administrative Penalties By-Law.

    If your application is refused or your licence revoked, you may appeal that decision to County Council. You must submit a notice of appeal within 14 days of refusal or revocation.

  • How will The County know what the STA densities are when I apply?

    Many preexisting STAs will be considered legal non-conforming, which means the density limits will not apply to them. Similarly, Primary Residence STAs (i.e. B&Bs) are also not subject to the density limits.

    As licence applications are received, The County will build its database of geographic locations of STAs, allowing for more accurate assessment of densities to be considered for new STA applications.

  • Why aren’t licence fees uniform for all types of STAs?

    Licence fees are levied on a per guestroom basis. Lower fees are applied to Primary Residence STAs (i.e. B&Bs) due to reduced inspection and enforcement requirements.

  • Is The County proposing any changes to water billing as part of its new STA regulations?

    No. Water rates are governed by a separate by-law that has been in place since 2012. It details the rates charged for properties with various water service sizes and numbers of units.

    In accordance with that by-law, when there are multiple dwelling units on a property, a different multi-unit rate is charged for each unit.

    These rates are in no way connected to whether a property is being used as an STA. Multi-unit rates apply to any multi-unit properties regardless of whether the second units are used as STAs, leased long-term or not rented at all (used for family members, guests, etc.).